Dear Mrs. Copello
Thank you for your patience in this matter.
As discussed telephonically I was able to receive a go ahead from the regional manager for Umhlanga and thus was able to complete the credit of ZAR 1448.99 back to your credit card. I would like to take the opportunity to apologise on behalf of Avis as the entire matter was not handled well.
I only hope that the credit in some small way makes up for the inconvenience caused.
Regards
Vincent Vassen
Customer Care Consultant
AVIS Rent A Car, South Africa
Registered Financial Services Provider
Tel: 011 923 3617
Fax: 086 568 6195
E-mail: vincent.vassen@avis.co.za
At AVIS People will always be More Important than Cars
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