And they obviously did not apologize!
See the email exchange between them:
On Sat, Mar 20, 2010 at 10:04 AM, Vincent Vassen wrote:
Dear Mrs. Copello
Please see below feedback from station.
According to the feedback below it seems that the matter was been resolved and they even tried to call you to confirm this.
Kind regards
Vincent Vassen
Customer Care Consultant
AVIS Rent A Car, South Africa
Registered Financial Services Provider
Tel: 011 923 3617
Fax: 086 568 6195
E-mail: vincent.vassen@avis.co.za
At AVIS People will always be More Important than Cars

From: Avis RAC Umhlanga [mailto:avisumhlanga@mweb.co.za]
Sent: 18 March 2010 11:00 AM
To: Vincent Vassen
Subject: Re: URGENT Complaint about AVIS Umhlanga
MORNING VINCENT,
AS FAR AS I KNOW THIS ISSUE HAS BEEN RESOLVED. SHE HAS PAID DURBAN DOWNTOWN FOR THE ACCIDENT DAMAGE IN CASH AND THEY HAVE REVERSED THE AUTHO AMOUNT.
BASICALLY PAX WANTED THE ADMIN FEE REVERSED WHICH WE CANNOT DO SHE WAS ANNOYED THAT THE ACCIDENT AMOUNT WENT THRU ON HER CREDIT CARD BUT WE KEPT THE CAR ON OPEN MOVEMENT FOR A COUPLE OF DAYS AND THEN WE HAD TO CLOSE THE RA.
I ACTUALLY SPOKE TO HER A COUPLE OF TIMES AND HELPED HER WHEN I COULD. SENT A DRIVER THRU TO DOWNTOWN TO DROP OFF HER CASH DEPOSIT.
WE JUST TRIED TO CONTACT HER AGAIN BUT SHE DID NOT PICK UP THE CALL.
SO HOPEFULLY THE ISSUE IS RESOLVED ACCIDENT PAID FOR, AUTHO REVERESED BUT I CANNOT REVERSE ADMIN FEE.
MICHELL
AVIS UMHLANGA
To: Avis Umhlanga
Cc: Precious Mngomezulu
Sent: Thursday, March 18, 2010 8:43 AM
Subject: FW: URGENT Complaint about AVIS Umhlanga
Hi
Can you please contact this client directly as she is not accepting the feedback as provide by your station?
Please let us know of the outcome as I need to close off this case.
Kind regards
Vincent Vassen
Customer Care Consultant
AVIS Rent A Car, South Africa
Registered Financial Services Provider
Tel: 011 923 3617
Fax: 086 568 6195
E-mail: vincent.vassen@avis.co.za
At AVIS People will always be More Important than Cars
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